TK11 treats your privacy as a priority, not just an obligation. This page explains transparently how we collect, use, store, and protect your personal data — so you can play with peace of mind without worrying about the security of your information.
Important Note: This Privacy Policy applies to all users of the TK11 platform, including the website and mobile app. By using any TK11 service, you agree to the data collection and usage practices described here.
TK11 collects various types of information to enable the platform to operate securely, comply with legal requirements, and deliver the best experience to every member. We only collect information that is strictly necessary — nothing more.
During the registration process and while using the platform, you will provide TK11 with the following information:
| Information Type | Example | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth | KYC verification & fraud prevention |
| Contact Information | Phone number, email address | Account communications & notifications |
| Financial Information | Bank account number, bank name | Deposit & withdrawal processing |
| Verification Documents | MyKad copy, bank statement | Mandatory KYC Process |
In addition to information you provide directly, TK11 also automatically collects technical data when you use our platform:
TK11 never stores credit card numbers or debit card information directly. All card transactions are processed through third-party payment gateways that have obtained PCI-DSS certification.
Every piece of data TK11 collects serves a clear and legitimate purpose. We do not collect data for the sake of it — everything is used to ensure the platform operates smoothly and securely for all members.
Your data is used to allow you to log in to your account, make deposits, request withdrawals, access games, and use all TK11 platform features seamlessly. Without this data, the platform cannot function as intended.
As a responsible platform, TK11 is required to carry out an identity verification process. Your identity data — including your MyKad and bank details — is used solely to verify that you are who you claim to be, to prevent the creation of fraudulent accounts, and to ensure withdrawals reach the legitimate account holder.
TK11 uses activity and transaction data to detect suspicious patterns in real time. This includes identifying unauthorized login attempts, detecting multi-account usage, and preventing money laundering activities. These measures protect all honest TK11 members.
TK11 uses your contact information to send important notifications such as transaction confirmations, account security alerts, promotional updates (if you have opted in to receive them), and critical service updates.
Data security is not merely an add-on feature at TK11 — it is the core pillar underpinning our entire platform architecture. Here are the layers of protection we apply to keep your data safe at all times.
All data transmitted between your device and TK11's servers is protected by 256-bit SSL/TLS encryption — the same technology used by leading banks in Malaysia. This means that even if someone were to intercept your network traffic, the data they see would be nothing more than an unreadable string of code.
Sensitive data stored in TK11's database — including passwords and financial information — is never stored in plain text. Passwords are stored using a one-way hashing algorithm that cannot be decrypted by anyone, including TK11 staff themselves.
Access to member data within TK11's internal systems is restricted to staff who genuinely require it to perform their duties. All access is logged and audited on a regular basis. Staff who breach data handling policies are subject to serious disciplinary action.
TK11's systems are monitored continuously around the clock to detect any security threats or unauthorised access attempts. Should a security incident involving your data occur, TK11 will notify you within a reasonable timeframe and take the appropriate remedial steps.
TK11's infrastructure undergoes regular penetration testing by independent third parties to ensure no security vulnerabilities go unaddressed.
TK11 does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:
TK11 works with a number of third-party service providers who help us operate the platform. These include payment gateway providers for processing deposits and withdrawals, encryption and data security service providers, and cloud server infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
TK11 may be required to disclose your data to competent authorities in the event of a valid court order, financial crime investigation, or other legal compliance requirements. In such situations, TK11 will disclose only the minimum necessary data.
TK11 will never share your data with advertising companies, data brokers, or any party that has no legitimate operational need related to TK11 services.
TK11 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies used:
These cookies are required for the platform to function and cannot be disabled. They include login session cookies that maintain your authentication status, security cookies that prevent CSRF attacks, and language preference cookies. Without these cookies, you will not be able to use the TK11 platform.
TK11 uses analytics cookies to understand how members use the platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used solely to improve the platform and is not linked to your personal identity.
You can manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. TK11 recommends keeping required cookies enabled for the best gaming experience.
TK11 respects your rights over your own personal data. The following are the rights you hold and how to exercise them:
You have the right to request a copy of all personal data TK11 holds about you. Such requests will be processed within 14 business days.
If any of your data is inaccurate or outdated, you have the right to request a correction through the TK11 support team.
You may request the deletion of your personal data, subject to applicable legal data retention requirements.
You have the right to object to the processing of your data for specific purposes, including marketing communications.
You may request your data in a machine-readable format for transfer to another platform if needed.
In certain situations, you may request that TK11 restrict the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the TK11 support team via 24/7 live chat or email [email protected]. We will process your request within the specified timeframe.
TK11 retains your personal data for as long as your account remains active. After an account is closed, certain data may be kept for an additional period to comply with legal requirements — including financial transaction records that must be retained in accordance with anti-money laundering (AML) regulations.
| Data Category | Retention Period |
|---|---|
| Financial transaction records | 7 years after account closure |
| KYC documents (MyKad, bank statements) | 5 years after account closure |
| Game activity logs | 3 years after account closure |
| Support communication records | 2 years after last interaction |
| Anonymous analytics data | Unlimited (no personal information) |
Once the retention period expires, TK11 will delete or destroy your data using secure, irreversible methods. Digital data is erased using multi-layer overwriting, and physical documents (where applicable) are destroyed using a shredder.
The TK11 platform is exclusively for individuals aged 21 and above. TK11 does not intentionally collect or process personal data from individuals below the stipulated age limit. Should we discover that a minor's data has been collected inadvertently, that data will be deleted immediately and the account in question will be closed.
Parents and guardians who are concerned that their child or dependent may have registered a TK11 account are encouraged to contact our support team immediately. We will investigate and take prompt action to resolve the situation.
TK11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or security enhancements. When significant changes are made, TK11 will notify members via in-platform notifications or their registered email.
The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of the TK11 platform after changes take effect constitutes your acceptance of the updated policy.
We recommend reviewing this page from time to time. If you disagree with any changes, you may contact us to discuss the matter or close your account.
If you have any questions, concerns, or complaints regarding TK11's Privacy Policy or how we handle your personal data, our team is ready to listen and assist:
TK11 is committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. We believe your trust is the most valuable asset we hold.
Six core pillars of data protection that TK11 applies every day to keep your information secure.
All communications between you and TK11's servers are fully encrypted using 256-bit SSL standards — no one can intercept your data in transit.
TK11's identity verification process is conducted to the highest security standards — your documents are processed in an encrypted environment and are never shared without your consent.
TK11 never sells, rents, or transfers your personal data to advertisers or data brokers. Your data is used exclusively for platform operations.
TK11's security systems monitor for cyber threats in real time, around the clock — incidents are addressed immediately before they can impact your data.
You may access, correct, or request the deletion of your data at any time. TK11 respects your rights and will handle every request transparently.
Once the data retention period expires, TK11 applies irreversible deletion methods — ensuring that old data cannot be accessed again by any party.
TK11 ensures your privacy and data security are always protected. Register today and enjoy a safe, fair, and exciting online gaming experience alongside thousands of TK11 members across Malaysia.